Problem Manager||4 To 6 Years||Bangalore
Capgemini
5 - 10 years
Bengaluru
Posted: 17/03/2025
Job Description
Job Description
Problem ManagerLocation: BangaloreExp- 4 to 7 years Required SkillsManaging the lifecycle of all the problems and to minimize the impact of incidents.Data- Good Knowledge with RnS & Data center device like Nexus 9k,7k.End to End IT Problem and Service Management & Execution.Requirement gathering & Analysis of the situation.Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment.Measure project performance to identify areas for improvement.Maintain Incident, Problem reports in a common database and have a weekly consolidated report published to the team. Update and maintain information in Known Error Data Base.Facilitate and perform Root Cause Analysis (RCA) to identify causes of critical incidents and follow-up on preventive Action items.Conduct Daily meetings with client and in-house technical teams to work on preventive action items for RCA’s.Good understanding of Incident & Change Management process and documentations as per standards like MOP, RCA etc. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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